General Terms and Conditions
Version 2.0 / as of 26.02.2024

1. Scope

These T&Cs apply to all contracts concluded between CS VISOR GmbH (CSV) and its customers. The term "customer" refers to all contractual partners. Deviating terms and conditions of the customer shall only apply if they have been expressly acknowledged in writing by the CSV.

2. Scope

CSV operates a cybersecurity academy, sells innovative security solutions for companies, and offers a career service with recruitment. CSV's services are described in the corresponding offers. Changes or additions to the scope of services are possible and will be communicated to the customer. The service content described on the pages of our website has been created with the greatest care. However, we cannot assume any liability for the correctness, completeness and timeliness of these.

3. Contract

The contract is concluded when the customer accepts CSV's offer. Acceptance can be made in writing or by implied conduct. CSV reserves the right to refuse offers without giving any reason. Offers are subject to change and non-binding. Contracts are concluded for an indefinite period of time, unless otherwise agreed.

4. Registration, organization and technical requirements for the  Academy

All courses require written registration. If an educational offer is funded, e.g. according to SGB III, a corresponding further training contract is concluded. All courses have a contractually defined performance period. They are offered part-time in full-time and part-time. The modules take place exclusively remotely and are presented live. Participants undertake to comply with the service agreement. Additional regulations of the respective funding institutions remain unaffected. Deviations are only possible after consultation with the competent authority. Participants confirm their knowledge of the technical requirements for course participation and are responsible for the hardware and software used as well as for the communication channels used.

5. Terms of payment

CSV will issue an invoice to the customer for the agreed services. Payment is due within 14 days of receipt of the invoice, unless otherwise agreed. In the event of late payment, reminder fees will be charged. The amount is based on the provisions of § 288 BGB. Unless a separate written agreement has been made, the following conditions apply to withdrawal from the contract:

• In case of cancellation no later than 14 days before the start of the service, the customer is entitled to a full refund of the agreed price.
• In case of cancellation 7 days before the start of the service, the customer has a 70% refund.
• In the event of withdrawal after the start of the service, the decision lies with the CSV. We reserve the right to claim up to 100% of the costs.

6. Liability and Warranty

CSV is only liable for damages resulting from intent or gross negligence. Liability for simple negligence is excluded, except in the case of a breach of essential contractual obligations. In any case, liability is limited to the damage typical of the contract. The statutory limitation period applies to claims for damages in the event of intent and gross negligence as well as injury to life, body and health that are based on an intentional or negligent breach of duty by the user.

7. Secrecy

CSV undertakes to treat all confidential information of the customer that becomes known to it in the course of the provision of services confidentially and not to pass it on to third parties.

8. Privacy

CSV processes data in accordance with the GDPR and exclusively for the purpose of fulfilling the purpose of the contract. For more information, please refer to our privacy policy.

9. Notice

Contracts can be terminated by either party with a notice period of four weeks to the end of a month, unless there is a special agreement. The right to extraordinary termination for good cause remains unaffected.

10. Cancellation

You have the right to withdraw from contracts within fourteen days of the conclusion of the contract without giving reasons. In order to exercise your right of withdrawal, it is your responsibility to:

CS VISOR GmbH, Peter-Dörfler-Str. 4a, 86343 Königsbrunn, Phone: +49 (8231) 92206-45, E-Mail: info@csvisor.de,

by means of a clear statement - a letter sent by post or e-mail - of your decision to withdraw from this contract. In order to comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

11. Dispute resolution

The EU Commission provides a platform for out-of-court online dispute resolution (ODR platform), which  can be accessed at https://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

12. Final Provisions and

      Severability

Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provisions shall be replaced by a provision that comes closest to the economic purpose of the invalid provision. The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods and private international law. The place of jurisdiction is our company headquarters in Königsbrunn. However, in all cases we reserve the right to sue at the customer's registered office. Statutory requirements remain unaffected. Changes or additions to this contract must be made in writing. The contract language is German.

Version 2.0 / Stand 26.02.2024